While working at Expero, I was tasked to develop designs for a LinkedIn mini-series focused on User Onboarding. The objective of these prototypes were to enlighten stakeholders on the intricacies of UX design choices and to highlight the value that UX Designers bring to enhancing their products.
User onboarding is a critical process that sets the tone for a user's experience with a product or service. This process typically includes registration, account setup, and a brief tutorial or walkthrough to introduce users to the product's functionality and features. To ensure a smooth transition and maximize user engagement, different onboarding methods can be employed. Here's a quick overview of four common onboarding approaches.
In a user onboarding study, researchers typically evaluate these methods to determine which approach or combination thereof is most effective in achieving specific user onboarding goals. Key performance indicators may include user satisfaction, task completion rates, time to proficiency, and overall user retention. The findings from such a study can help product teams refine their onboarding strategies to enhance the user experience and drive product adoption.